home betFrequently Asked Questions

Users ask home bet about account setup, payment methods, game rules, security, and withdrawal timelines. This FAQ covers the most common topics so you can find answers quickly without contacting support.

This page resolves questions about registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer, game categories, account controls, and KYC verification. For detailed policy information, read our terms and conditions or legal notice

Browse the accordion sections below to find your answer. If your question is not covered here, contact our support team through the app or website. We respond in English and Indonesian within a few business hours.

Topics covered in this FAQ

  • Account and registrationhow to start, KYC verification, password recovery
  • Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
  • Game rules and supportfootball betting, live-dealer tables, slots, esports markets, loyalty tiers
  • Security and account careaccount protection, control tools, and jurisdiction notice

Read the answers below. Each accordion item expands to show detailed information. If you need further help, contact our support team.

Account and registration

home bet services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access home bet from a restricted jurisdiction, we may suspend or terminate your account. Our platform detects your location and displays appropriate terms. For specific jurisdiction questions, see our legal notice

KYC (Know Your Customer) verification is required before your first withdrawal. We ask for a government-issued ID (KTP, passport, or driver's license), proof of address (utility bill, bank statement, or government letter), and confirmation of your date of birth and residential address. Verification is processed by our compliance team and typically completes within a few hours. Once verified, your account is cleared for unlimited withdrawals. If we need additional information, we will contact you through the app or email.

New users should read our terms and conditions before opening an account. The terms cover account eligibility, game rules, payment policies, and dispute resolution. Each game on home bet displays its own rules and payout structure before you participate. For sportsbook markets, odds and rules vary by event. For live-dealer tables, the croupier explains rules at the start of each session. For slots, the game displays its return-to-player (RTP) percentage. If you have questions about specific game rules, contact our support team.

Payments and transactions

home bet does not charge deposit or withdrawal fees. All fees are covered by us. Deposits via QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet are processed instantly. Bank transfers (mobile banking, local payment, online payment, e-wallet) are processed during business hours. Your payment provider may charge their own fees — check with them directly. We recommend using e-wallet methods (mobile banking, local payment, online payment, e-wallet) for faster processing and lower fees.
Withdrawal requests are reviewed within a few hours. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within subject to verification after approval. Bank transfers (online payment, e-wallet, mobile banking, local payment) are processed during business hours and may take 1–2 business days depending on your bank. Your first withdrawal requires KYC verification, which may add a few hours. Once verified, subsequent withdrawals process faster. You can track your withdrawal status in the app under "Transaction history."

Game rules and support

home bet offers a loyalty tier programme that rewards active users. As you deposit and play, you earn points. Points accumulate toward higher tiers, each with benefits such as bonus offers, faster withdrawals, and exclusive game access. Your tier is displayed in your account dashboard. Tier status resets monthly. The more you play during Liga 1 season or major tournaments like Piala AFF, the faster you progress. For details on current tier benefits, visit the VIP Club page.

Our support team handles English and Indonesian. You can contact us through the app, website, or email. We respond within a few business hours. For urgent issues, use the in-app chat feature during business hours. Support is available to help with account questions, payment issues, game rules, and technical problems. If you have a complaint or dispute, we will work with you to resolve it through direct communication or escalation to our compliance team.

Security and account care

home bet provides account controls in your dashboard. You can update your password, email, and mobile number. You can view your transaction history, manage payment methods, and track your loyalty tier status. You can also review your account security settings and enable two-factor authentication (2FA) for added protection. If you forget your password, use the password recovery link on the login page. For account suspension or closure requests, contact our support team.
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