home bet Platform Privacy Notice

This page describes what we collect when you use home bet and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted in transit and stored on secure servers.

We do not sell your data to third parties. We share information only with payment processors, identity-verification services, and legal authorities when required by law. Our servers may sit outside your jurisdiction — data transfers are governed by standard data-protection agreements.

This notice applies to all users of home bet, regardless of location. If you have questions about how we handle your data, contact our support team.

What data we collect on home bet

We collect the following information when you create an account and use home bet:

• Account information: Email address, username, password (hashed), date of birth, full name.
• Identity documents: Government ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement). These are required for account verification before your first withdrawal.
• Payment information: Payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store full card numbers or bank account details — payment processors handle that data.
• Transaction history: Deposits, withdrawals, game activity, and bet history. This is logged for compliance and dispute resolution.
• Device and usage data: IP address, device type, browser type, and pages visited. This helps us detect fraud and improve performance.
• Communication: Support tickets, emails, and chat logs if you contact our team.

How we use your data

We use your data for the following purposes:

• Account verification: We verify your identity to comply with KYC (Know Your Customer) regulations. This prevents fraud and money laundering.
• Payment processing: We share your payment details with payment processors (e.g., mobile banking providers, local payment, online payment) to process deposits and withdrawals.
• Compliance: We retain transaction records for anti-money-laundering (AML) compliance and may share data with legal authorities if required by law.
• Platform improvement: We analyze usage patterns to improve game performance, fix bugs, and enhance the mobile app experience.
• Customer support: We use your data to respond to account questions, payment issues, and game disputes.
• Fraud detection: We monitor for suspicious activity (e.g., multiple accounts from the same IP, unusual withdrawal patterns) to protect your account and our platform.

Third-party data processors

We share your data with the following third parties:

Payment processors

e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banks (local payment, online payment, e-wallet, mobile banking) receive your payment details to process transactions.

Identity verification

Third-party KYC services verify your government ID and proof of address. These services are bound by confidentiality agreements.

Game providers

Live-dealer studios (e.g., Hacksaw Gaming) and slot-game studios receive your account ID and bet history to deliver games and calculate payouts.

Legal authorities

We may disclose data to law enforcement or regulatory bodies if required by law or court order.

We do not sell your data to marketing companies or data brokers. We do not share your data with third parties for purposes other than those listed above.

How long we keep your data

We retain your data as follows:

• Active accounts: We keep your account information, identity documents, and transaction history for as long as your account is active.
• Closed accounts: After you close your account, we retain transaction records for seven years to comply with AML and tax regulations. Personal information (name, ID, address) is deleted after one year unless required by law.
• Support records: Chat logs and support tickets are retained for two years for dispute resolution.

Your rights regarding your data on home bet

You have the following rights:

• Access: You can request a copy of all data we hold about you. Contact our support team with your request.
• Correction: If your personal information is inaccurate, you can request correction through your account settings or by contacting support.
• Deletion: You can request deletion of your account and associated data. We will delete personal information after one year, but transaction records are retained for seven years per AML regulations.
• Portability: You can request your data in a portable format (e.g., CSV) for transfer to another service.
• Objection: You can object to certain data uses (e.g., marketing communications). We will honor your request.

To exercise these rights, contact our support team through the home bet app or website. We will respond within 30 days.

Cookies and tracking on home bet

We use cookies and similar tracking technologies to:

• Keep you logged in to your account.
• Remember your preferences (e.g., language, graphics quality).
• Analyze how you use the platform (e.g., which games you play, how long you stay).
• Detect fraud and prevent unauthorized access.

You can disable cookies in your browser settings, but this may affect your ability to use home bet. We do not use third-party cookies for advertising or tracking across other websites.

How we protect your data

We protect your data using industry-standard security measures:

• Encryption: All data in transit is encrypted using SSL/TLS. Data at rest is encrypted on our servers.
• Access control: Only authorized staff can access your data. Access is logged and monitored.
• Firewalls: Our servers are protected by firewalls and intrusion-detection systems.
• Regular audits: We conduct security audits and penetration testing to identify vulnerabilities.

While we take security seriously, no system is completely secure. If you suspect a data breach, contact our support team immediately.

International data transfers

Our servers may be located outside your jurisdiction. When you use home bet, your data may be transferred to and stored in countries with different data-protection laws. By using home bet, you consent to these transfers.

We use standard data-protection agreements (e.g., Standard Contractual Clauses) to ensure your data is protected during international transfers.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on the home bet platform. Your continued use of home bet after changes are posted constitutes your acceptance of the updated notice.

Contact us about privacy

If you have questions about this privacy notice or how we handle your data, contact our support team through the home bet app or website. We respond to privacy inquiries within 30 days.

You can also reach us by email or through our support portal. We speak English and Indonesian and are available during business hours.

Summary

We collect personal information to verify your identity, process payments, and comply with regulations. We encrypt your data, do not sell it to third parties, and retain it only as long as necessary. You have rights to access, correct, and delete your data. Contact our support team if you have questions about how we handle your information on home bet.